Returns
Return Policy:
Our policy lasts 14 days for shipped orders (from delivery date) for store credit or a full refund. If the 14 have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
To be eligible for a return your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags attached.
- All items on SALE are FINAL sale.
How do I set up a return?
If you've met the above requirements, you may submit a return request through our website Return Center (see below).
Follow the steps below:
- Visit the Returns Center by clicking the button above.
- Enter your order number and email. Your order details will pop up.
- Select the item(s) you’d like to return
- Select the return reason
- The request will come through to us, and we’ll notify you of the outcome within 5 business days (often much faster).
Do you pay for return postage?
No. Postage, delivery costs, duties and taxes incurred due to change of mind, size change, color size or any other reason other than damaged goods, shall be at the customer's expense. Return shipping costs will not be refunded unless the item is deemed faulty or damaged by Goldeneye Swim.